Managing Social Impact in Design; tools and methods for anticipating consequences of technology

The use of email communication, mobile phones and cars has had wide-ranging social consequences. What is more, designers are plainly not always aware of all social consequences of technology, despite practicing user-centred design. Modern technology creates possibilities to influence social behaviour. Once a designer aims at defined social changes, the consequences of technology for practices become a responsibility, too. The present research is aimed at providing tools and methods to anticipate social consequences at an earlier stage of the design process.

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Designers have a key role in the creation of the products and technologies that shape people and society. Awareness of the societal effect of their designs is, therefore, an important quality. The Product Impact Tool (PIT) is a tool that originated in philosophy of technology and elaborates how technologies can have a social impact. The tool has the potential to be of use to designers to design more socially acceptable products, but does not yet fit into the process of design. In this paper the PIT is further developed into a tool for designers. The question answered is how designers can make better use of the PIT to create designs for people and society. Through a literature study, interviews and ideation phase, the Product Impact Tool For Designers (PITFD) was developed. The PITFD was then tested with both professional- and student designers and improved further. It contains four booklets and a worksheet to be used in a brainstorm session and is developed to be more practical in u.

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The Covid-19 pandemic has overturned the normal world order of life. The pandemic, for some groups in the society, has presented changes in the ways how they are living their life, but for others it presents an additional real life suffering. The communities that suffer more are the vulnerable groups, who are marginalized, underserved, underrepresented, and are struggling in fulfilling their basic needs. This has become a serious problem for a civilized society. Design as a method for finding solutions and innovations in overcoming problems in meeting the needs of human life is required to act immediately that is to be fully involved to provide real solutions. This socially responsible design was raised to be the focus of the discussion for us in order to be aware of, pay more attention to, and be proactive in both research and practice to provide solutions and design innovation for such communities. This is done by conducting this literature study aimed to describe the development .

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Social design is the most commonly used term to identify an emergent design area that applies its process, thinking, skills and tools to answer complex social problems. Its practices, methods and outputs are unconventional and probably result today in new ways of working with and using technology. However, there is no tool or way in the design community capable of recognising the actual influence, role and value of technology and interaction, partly due to a generalized lack of research in this domain. So the challenge is to gain deeper understanding on how and why technologies are being used in social design projects. Are they assets or obstacles? Do they slow or speed up processes? Are they means or solutions? How they affect and are affected by this new social context in design? In this paper we analyse several social design projects identifying ‘what’, ‘when’, ‘how’ and ‘why’ technology and interaction appear or determine these projects. Moreover, we aim to build a pre-model analysis capable of recognising the influence and value of technology in the social design realm.

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The role of design in changing people’s behaviour and causing social implications has been referred to as an inherent aspect of design. In taking responsibility for this influence of design, emphasis is often placed on the prevention of undesired consequences rather than the realization of desired ones. Little research exists on how to exploit this implicit yet inevitable role of design in the social realm. This paper presents the development of a method to help designers in exploiting this influence of design to realize social benefit. We explain how design is part of the ‘choice architecture’ in social dilemmas and discuss methodological steps we derived from this. We show how the integration of these steps in an existing design method has led to the method Social Implication Design (SID). The SID method has been applied in a project to improve the social situation in a deprived neighbourhood. We discuss the process and the outcome of this and illuminate strengths and weaknesses o.

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What happens when designers shift their focus from satisfying consumer desires, to facilitating new social possibilities? In recent design history, different labels have popped up to describe design research practices that engage with social issues. These include participatory design, service design, transformative design, metadesign and social design. This article explores the notion of socially responsive design, a term coined by design researchers Adam Thorpe and Lorraine Gamman based in the Design Against Crime Research Centre, London, UK. It describes design that makes a social impact, is driven by social issues and delivers social change. Design researchers Hannah Jones and Anette Lundebye attempt to ‘connect the dots’ between a range of socially responsive design approaches taking place in the UK, Netherlands and Norway. They set out to interview six design experts from their network to discover how they define socially responsive design, what it feels like to be involved in this practice; and how it’s likely to impact on design in the future.

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Wonderground - the 2006 Design Research Society International Conference, Forum Tecnologico do Polo Tecnologico de Lisboa, Lisbon.

"The first focus of the paper is to define, describe and illustrate ‘design against crime” as a socially responsive design movement, differentiating and explaining the socially responsive design approach from that of the movement that calls itself socially responsible design. The aim is to widen discussion about ethical approaches designers architects and engineers can take in order to help design out crime from society. The second half of the paper will focus on the socially responsive practice of Vexed generation across several design territories including fashion, accessories and design for mobility."

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In recent decades human-centred design (HCD) has become a dominant methodology in all design disciplines. HCD's core idea is to study a situation and its problems from the end-user's point of view. In parallel, design has turned from traditional products and graphics to new subject matters, mostly intangible ones, such as services, systems and policies. Within one of the emerging fields, social design, researchers and practitioners are focussing on tackling complex societal challenges. Approaching new terrains has mainly been based on the assumptions of design as a creative problem-solving activity and of design as providing solutions which fit user needs in ways that are attractive and meaningful to users. The new design field may cause new and unexpected challenges to practise and therefore its methodological framework might require enhancement. But the development and analysis of design methodologies for new design subject matters is still very thin. The aim of this paper is to initiate a critical discussion of the methodologies for a new design subject matter, namely societal challenges. The paper discusses approaches to using HCD methodology in social design to tackle wicked social problems. Through analysing HCD tools and methods in the social design context, I propose a new outline for social design methodology. The proposed new methodological framework stresses the need to study the complex character of societal challenges, to decentralise the human subject and to focus on the needs of communities and even those of the whole society. The paper has three parts: 1) the developments of the design discipline's subject matters are described as a way to understand context, 2) a brief overview of human-centred design is given to dissect the nature of contemporary common design methodology, and 3) the appropriateness of HCD methodology for contemporary design issues is discussed, and a way in which the methodology could be re-conceptualised and developed is presented for further discussion.

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Usually design projects are born in the situation a person, company or institution is asking a designer to provide a service in order to improve technical, aesthetical or functional aspects of his product or service. In some way this ‹way of doing it› has put designers in a rather passive role, a fact which stands in contradiction to the way most designers see themselves. We’d like to present two case studies where identifying a social relevance became the starting point for a design research before it actually became a project. One is located in the bay of Venice, the other one in the swiss alps. Preliminary researches were focusing new dynamics emerging from Web-Geo- Information-Systems (WebGis) and Telematics and consequently both projects deal with peoples needs related to their location they live, work or spend their leisure time in. In one cases the decision was taken to invest time in an observation of a specific social issue in order to identify problems which could be dealt by designing a WebGis. The other case is based on a strong co-productive approach since it meets the needs of Venice’s citizens. Important is that both GIS-applications don’t only deal with the graphic treatment of data but are based on an information architecture developed together with and for the people who are using it.

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The following publication is a collection of texts on the contemporary meaning of design, the changing in roles of designers and cultural and social expectations described in the broad cognitive perspective. Although this topic raised in the field of sociology quite recently, the complexity of the phenomenon, its manifestations, forms and ways of preventing provoked the debate on the field. Hence, presented volume is prepared by the researchers, whose interests have been provoked by needs of sociological inclusion in the debate in the area dominated so far by theorists and practitioners from the field of art and related disciplines. Through the publication of this book we would like to explore the area associated with the use and perception of design in a broader social context and try to find the answers for few questions: • What is the role or roles for design in modern society? • How design can be use in solving problems connected with social and cultural changes? • What are the examples of the application of design in processes of social and cultural change? • What are the boundaries of socially responsible design? • How to involve society in the process of socially responsible design? The debate about defining the modern design process, the social roles of designers and their participation in engaging and listening the final recipients at individual and collective level were discussed during the 12th Conference of the European Sociological Association in Prague, (Czech Republic, 25–28 August 2015), where editors of this book had the unique opportunity to chair the session Design in use – the application of design in global processes of social and cultural change. The discussion initiated during this meeting provoked us to make efforts to issue this volume in order to encourage sociological association to open for a wider interdisciplinary discussion in this area.

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